Shipping & Delivery

shipping information

Free Shipping with DHL Express

All orders will be shipped with DHL Express in 1 to 2 business days (except for custom orders). Expected delivery is 1-2 business days from time of shipping.

We will email you a tracking number once we have scheduled the pick-up of your package. While you will receive the tracking number immediately, it may take up to 12 hours for the tracking number to appear on DHL's website.

Please note that deliveries are Monday to Friday 8am - 6pm and require a signature upon delivery.

€80 flat fee Express Shipping with DHL

All orders will be shipped in 1 to 2 business days (except for custom orders), and are sent with DHL Express.

Delivery times range from 1-3 business days. We will email you a tracking number once we have scheduled the pick-up of your package. While you will receive the tracking number immediately, it may take up to 12 hours for the tracking number to appear on DHL's website.

Please note that deliveries are Monday to Friday 8am - 6pm and require a signature upon delivery.  

*Countries included in the European Union shipping rate are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

€100 flat fee Express Shipping with DHL

All orders will be shipped in 1 to 2 business days (except for custom orders), and are sent with DHL Express.

Delivery times range from 1-3 business days. We will email you a tracking number once we have scheduled the pick-up of your package. While you will receive the tracking number immediately, it may take up to 12 hours for the tracking number to appear on DHL's website.

Please note that deliveries are Monday to Friday 8am - 6pm and require a signature upon delivery.
N.B. Customs fees & taxes vary by country and are the responsibility of the customer.

€100 flat fee Express Shipping with DHL

All international orders will be shipped in 1 to 2 business days (except for custom orders), and are sent with DHL Express.

Delivery times range from 1-3 business days from time of shipping, depending on how efficient your country's customs agents are. All international packages are trackable on DHL's website. We will email you a tracking number once we have scheduled the pick-up of your package. While you will receive the tracking number immediately, it may take up to 12 hours for the tracking number to appear on DHL's website.

Please note that deliveries are Monday to Friday 8am - 6pm and require a signature upon delivery. 
N.B. Customs fees & taxes vary by country and are the responsibility of the customer.

€100 flat fee Express Shipping with DHL

All international orders will be shipped in 1 to 2 business days (except for custom orders), and are sent with DHL Express. 

Delivery times range from 2-7 business days from time of shipping, depending on how efficient your country's customs agents are. All international packages are trackable on DHL's website. We will email you a tracking number once we have scheduled the pick-up of your package. While you will receive the tracking number immediately, it may take up to 12 hours for the tracking number to appear on DHL's website.

Please note that deliveries are Monday to Friday 8am - 6pm and require a signature upon delivery.
N.B. Customs fees & taxes vary by country and are the responsibility of the customer.  

Please note that orders to countries outside of the EU may be subject to local taxes and duties on arrival, and that these are the responsibility of the customer.

Any customs or duty fees will be requested by our courier, DHL Express, and can be paid by credit card through DHL's website.
All of our bags come packaged in a cotton Alexandra de Curtis dust bag and tissue paper and our small leather goods are wrapped in tissue paper, or a small box. Our orders are shipped in recyclable brown boxes with a recyclable personalised security tape (as used by Amazon). Please let us know if you’d like us to package your order with a neutral tape instead.

PLEASE CONTACT US FOR FURTHER INFORMATION

Email: ciao@alexandradecurtis.com

Click on the speech bubble in the bottom right of your screen to chat with us.

Ciao bella!

I’m Alexandra, founder and designer of Alexandra de Curtis.

After 11 wonderful years, I have made the difficult decision to close Alexandra de Curtis.

What began as a dream to create beautifully crafted, timeless bags made in Italy has been an incredible journey, and I am deeply grateful to every customer who supported the brand along the way. Your loyalty, encouragement, and belief in what I created made it all possible.

As I turn the page to a new chapter, I am offering 40% off the final collection. These are the last remaining pieces, and once they are gone, they will not be restocked.

Thank you for being part of this story. It has been an honour to create for you.

I look forward to sharing what comes next.